The Ministry of Labour and Social Protection has drawn up regulations governing the organisation and operation of the service, as well as minimum quality standards. The draft Government decision stipulates that the main beneficiaries will be people aged 60 and over. Relatives, carers and specialists seeking information on behalf of older people will also be able to use the service.
Advisers will provide information on social rights and available services, offer emotional support, identify situations of vulnerability, violence or neglect, and refer cases to the relevant authorities.
Calls made within the Republic of Moldova will be free of charge from both landlines and mobile networks. The service will be provided by an accredited public or private provider, selected and contracted by the Ministry of Labour and Social Protection.
Expenditure of approximately 1.05 million lei from the state budget is estimated for the operation of the service in 2027.
‘Senior Citizens’ Helpline’ was launched on 1 December 2026 as a pilot scheme, and from 1 January 2027 the aim is to ensure its continuous operation.
At the start of 2026, there were 611,900 residents aged 60 and over registered in the Republic of Moldova, representing 25.9 per cent of the country’s population.
This story was translated with the assistance of artificial intelligence.
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