Over 80% of Moldova Customs Staff Are Satisfied With Work Environment

Over 80 per cent of Customs Service staff are satisfied with their working environment

Over 80 per cent of staff at the Moldovan Customs Service rated the level of respect and inclusion in the workplace, the organisational climate in terms of gender equality, and their sense of belonging and professional fulfilment as positive or very good.

Radu Vrabie

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These were the findings of a survey conducted amongst 526 customs officers. The results of the study on the perceptions and attitudes of Customs Service staff towards gender equality were presented on 17 September at a working meeting of the agency.

The discussion was attended by the Director of the Customs Service, Radu Vrabie, members of the Coordination Group on Gender Equality, and experts from the ‘EU for Gender Equality – Reform Support Service’ project, funded by the European Union and implemented by NIRAS.

What the staff survey revealed

The survey covered around 35 per cent of the Customs Service’s workforce. Responses were collected anonymously and confidentially.

Over 70 per cent of respondents noted the presence of positive professional role models within the organisation – among both women and men – whom new staff can look up to.

Almost 80 per cent of survey participants rated the fairness of decision-making processes positively.

The study also examined working conditions, the participation of women and men in decision-making, access to employment, promotion and professional training, work-life balance, as well as staff awareness of institutional policies and mechanisms relating to gender equality.

Following the study, experts highlighted the Customs Service’s activities and institutional efforts to foster a professional environment based on respect, inclusion and equal opportunities.

Radu Vrabie, Director of the Customs Service, stated that the findings reflect the agency’s work to strengthen an organisational culture based on professionalism, mutual respect and the principle of meritocracy.

He also confirmed the intention to continue developing policies and practices that ensure equal opportunities for both women and men in terms of professional fulfilment and career development.

During the discussion, recommendations were put forward on the further development of leadership and mentoring programmes, strengthening measures to support work-life balance, and organising information and professional development events.

The Customs Service links this work to the creation of a modern, fair and inclusive working environment, as well as to the implementation of the National Programme for the Implementation of UN Security Council Resolution 1325 ‘Women, Peace and Security’ for 2023–2027.

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