Moldova’s ANSC to invest 1.66 million lei in digitalization
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The Complaints Review Body is investing 1.66 million lei in digitalization

The National Complaints Review Authority (ANSC) plans to digitize its document management and complaint review processes using a new information system.
Svetlana Rudenco Reading time: 1 minute
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ANSC

To this end, the ANSC has announced a tender for the development and launch of the Electronic Document Management Information System (SIMED). The estimated cost of the project is 1.66 million lei, excluding VAT.

The new system is intended to automate ANSC’s internal processes, including the review and resolution of complaints. A single electronic case file will be created for each complaint, in which documents, data, and the entire history of the process will be stored.

SIMED will also enable the automatic generation of draft decisions and other administrative documents based on standardized templates and information from the electronic case files. In addition, the system will be integrated with government platforms and services, including MTender, MPass, MConnect, MLog, MSign, and MNotify.

According to the ANSC, digitization will reduce document processing time, minimize errors, and increase the transparency and traceability of decisions made. The system is also expected to streamline auditing, report preparation, and the electronic archiving of documents.

The tender is being conducted as an open procedure. The winner will be determined based on the “lowest price” criterion. Clarifications regarding the terms of participation may be requested until August 28, 2026, and proposals must be submitted by September 1, 2026.


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