Only 40% of Free Digital ID Cards Claimed One Year After Launch
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Only 40% of the one million free ID cards were distributed over the course of the year

More than a year after the launch of the new ID card (card de identitate), which includes a free digital signature, authorities are sounding the alarm over the low uptake of these modern digital tools.
Svetlana Rudenco Reading time: 2 minutes
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Yurie Cristea, Deputy Director of the Public Services Agency, clarified that out of the one million ID cards scheduled to be issued free of charge, approximately 400,000 have been requested so far.

“So, dear citizens, hurry up—only 600,000 left!” Cristea said on TVR Moldova.

He expressed regret that few people in Moldova are interested in this tool, which offers many advantages.

“With an ID card and an electronic signature, you gain access to your personal account with all your documents and relevant information in just one click. I want to note that the state has already created a personal account for all citizens of the Republic of Moldova, regardless of whether they have an ID card or an electronic signature. You can only log in if you have a ‘key,’ and that key is the electronic signature. With this signature—which I urge everyone to obtain—you will be able to use your ID card to sign contracts, interact with various agencies, and perform many other actions. “This includes checking for tax debts, fines, finding out who your family doctor is, and scheduling an appointment,” said the agency’s deputy director.

The agency representative compared the current situation to having computers everywhere but not using them, emphasizing that despite the enormous digital potential, citizens are still hesitant to take advantage of these opportunities.

According to data from the e-Government Agency, 639 services are currently available on the public services portal. While digitization in the business sector has already reached 79%, services intended directly for citizens are digitized at approximately 60%.

As a reminder, the new identity card for citizens of the Republic of Moldova with an integrated electronic signature was officially introduced in April of last year. Prior to this, the Republic of Moldova had not updated its identity cards for over 11 years. The new document contains 30 state-of-the-art security features that ensure its integrity. As previously announced by the authorities, the first million ID cards are being issued to citizens free of charge.


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