ANSC boosts IT capacity to drive digital case management
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National Complaints Authority strengthens IT structure to digitalize processes

The Electronic Case Management Platform (SIMED) is to be the main tool for the digitalization of the National Complaints Authority (ANSC). The system will provide automation of the processing of appeals, electronic distribution of cases and increased transparency of review procedures.
Светлана Руденко Reading time: 1 minute
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Dorian Istratius

In the photo: Dorian Istratius

A specialized parliamentary commission has approved for submission to parliament in the first reading a draft reform of the institution, which provides for the approval of new work regulations, its organizational structure and staffing levels. The maximum number of staff will increase by two units to 42, including the creation of a separate IT service responsible for the implementation and maintenance of digital solutions. In the current structure of the institution, there is already an office with 6 staff members. However, they are not enough to implement SIMED and digitalize cases.

“ANSC, in order to implement this new information system and digitalize processes within the institution, needs specialists specifically in the field of information technology. One staff member cannot handle so many cases – they need to be digitalized, secured, interconnected with national systems… ANSC is currently procuring these services from external vendors. Only for one module 44 thousand lei was paid – this is equivalent to the salary of two employees for a month,” said MP Dorian Istratii.

The reform is aimed not only at the digitalization of processes, but also at increasing the efficiency of the ANSC. The increase in staffing levels is due to the growing workload of the system, the complexity of the cases handled and the need to meet legal deadlines. The work will be organized through three-member panels, which requires additional administrative and technical support.

In general, the reform is aimed at modernizing the institution, increasing transparency and speed of complaint handling, as well as bringing the national system in line with the European Union standards in the field of legal protection in public procurement.



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