In addition to the manufacturers themselves, the scope will include component manufacturers, importers, authorized representatives, logistics service providers, distributors, as well as online platform operators and entities that have modified products after they were placed on the market.
The explanatory notes to the draft law note that Moldova receives several hundred complaints annually regarding substandard goods, of which more than 40% concern products that are defective or do not meet requirements.
Taking into account the specific characteristics of the digital economy
It is also emphasized that current legislation does not take into account the specific characteristics of the digital economy. Therefore, it has been decided to extend the law’s scope to include software, digital production files, related digital services, and software updates.
These and other provisions of the legislation may take effect in 2028. Proposals to amend the Civil Code have been drafted by the Ministry of Economic Development and Digitalization. They are expected to enhance consumer protection, ensure that Moldovan legislation aligns with European standards, and create more predictable rules for businesses.
In addition, it is proposed to expand the list of cases eligible for compensation. In addition to compensation for damage to life, health, and property, consumers will be able to claim compensation for the destruction or damage of data used for personal purposes, as well as for psychological harm that is documented.
It is also proposed to ease the burden of proof regarding defects on consumers when obtaining evidence is difficult. At the same time, an obligation to disclose evidence is introduced, subject to the preservation of trade secrets.
The three-year statute of limitations, as well as the ten-year period for filing claims after a product is placed on the market, will remain in effect. However, for cases where the consequences of harm to health manifest later, it is proposed to introduce a special 25-year period.
