Specifically, they will develop guidelines on the application of the provisions of the Civil Code (CC) regarding distance and electronic contracts, as well as a mechanism for allocating jurisdiction when considering such complaints.
This initiative is included in the draft National Consumer Protection Program for 2026–2030 and the Action Plan for its implementation. The document was developed by the Ministry of Economic Development and Digitalization. The consultation period will last until August 25, 2026.
The documents set out regulations and measures in several areas: tightening liability for defective products, combating unfair terms in consumer contracts, developing out-of-court dispute resolution, and improving legislation in the field of distance and electronic commerce.
A special section of the program is devoted to the terms of consumer contracts and dispute resolution. Plans include conducting a study on the creation of a mechanism to eliminate unfair contract terms and establish a public registry of such terms, as well as developing a system for alternative resolution of consumer disputes.
According to the documents, amendments to the Civil Code regulating liability for defective products and mechanisms for compensating consumers are planned to be introduced by the fourth quarter of 2026. By the second quarter of 2027, amendments are scheduled to be drafted to the Law on Consumer Protection and the Civil Code regarding the repairability of goods and the extension of their service life.
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