The complaint concerned a subscription to a service that was free for the first three days. The consumer refused to continue, but his account was still charged about $200. The seller quickly provided a response, agreed to settle the situation amicably and initiated a refund to the consumer,” Center Director Michaela Pascal told TV8.
What are the most frequent complaints about
Pascal reported what consumers complain about most often.
“Both in the European Consumer Center in Moldova and in other EU countries, the most frequent complaints are about goods and services purchased online.
We are talking about delivery, about low-quality goods, about delivery delays, about goods that do not correspond to the description on the website – in fact qualitative, but not fully corresponding to the declared characteristics. And also about additional payments over and above those stated on the site or about debits after receiving the goods or providing the service. Another category is air travel, flight delays and cancelations,” Pascal specified.
The director of the center noted that entrepreneurs in Moldova are not very eager to settle disputes peacefully:
“We expected more openness, because we believe that settling disputes amicably is the best option for entrepreneurs, as it saves time and resources,” Pascal said
Mihaela Pascal also noted that consumers from EU countries increasingly send appeals to the European Consumer Center of Moldova for artificial intelligence recommendations, mostly by e-mail (about 95% of cases), less often by phone or through social networks.
